In collecting, using, storing, retaining, disclosing, transferring, providing, allowing access to, protecting and accessing Data, we shall comply with the requirements of the Personal Data (Privacy) Ordinance (Chapter 486 of the Laws of Hong Kong SAR).
When you use the Fairwood App and/or the Sites and/or participate the membership program managed and operated by Fairwood (the "Membership"), we may collect Data including but not limited to your name, address (including working place, residential address and/or delivery address), contact details (including telephone, mobile phone and/or fax numbers), birthday (date and month), gender, electronic payment information, octopus card details, credit card details and billing information (if you place an order with us for our goods or services), email address, IP address, operating system type, browser type, domain name, access time and other information relating to other persons relevant to the information or services you have requested, from you which will be used as follows: (a) for verification of identity and record for the purposes of recruitment, providing goods and services and/or customer services; (b) to fulfill your order for goods or services and processing of such order, payment and any outstanding amounts; (c) to store contact details in our internal database; (d) to generate surveys on user traffic on the Fairwood App and/or Sites; (e) to respond to and process any query from you or fulfill requests submitted by you; (f) for evaluation and further enhancement of our goods and services; (g) for conducting market surveys, research or analysis relating to our customers, goods, services, activities, promotions or events; or (h) to administer, operate, participate in, interact, partner or collaborate with Membership and/or customer loyalty programs, including but not limited to Membership profiles and Membership benefit.
You acknowledge and agree that the provision of your Data to us is voluntary.
You may request to access, update or correct your preference with regard to the information and materials you received from us or our use of your Data by sending email to email@example.com or in writing to 2/F, TRP Commercial Centre, 18 Tanner Road, North Point, Hong Kong marked to the attention of Customer Service Department.
We intend to use your Data for purpose of direct marketing by sending you the direct marketing communications, such as mail, email, telephone and SMS containing news, offers and promotions on food, beverage, catering products and services. We shall not use your Data for such purpose unless we have obtained your consent.
We are not allowed to provide your Data to any third party for direct marketing purposes without your written consent.
If you do not wish to receive any direct marketing communications from us, irrespective of whether you have participated the Membership or you have given your consent to us, you may update your preference in Fairwood App or send your request together with your name (registered one, if applicable), contact telephone number (registered one, if applicable) and email address (registered one, if applicable) to us via email at firstname.lastname@example.org or write to 2/F, TRP Commercial Centre, 18 Tanner Road, North Point, Hong Kong marked to the attention of Customer Service Department or via the Fairwood App and/or Sites indicating your request to cease using your Data for direct marketing purpose by us. Upon receipt of your request, we shall cease to use your Data for direct marketing purpose within 7 working days from the date of receipt of your complete request.
We will use adequate security technologies and procedures to protect the Data from unauthorized access, use or disclosure. However, due to the nature of the Internet and technology, it is possible that others may intercept the information you are sending to or transmitting through the Fairwood App and/or Sites. We do not warrant that the Fairwood App and/or Sites are impenetrable or invulnerable to hackers.
You acknowledge, agree and authorize us to retain and store the Data in one or more of our databases within or outside Hong Kong.
with your prior consent or as permitted by law, we will not transfer, disclose,
provide or allow access of your Data to any third party except as stated below:
(a) Fairwood Holdings Limited and Professional Institutional Catering Limited being our parent and subsidiary companies respectively;
(b) Our employees;
(c) Credit companies for payment transactions;
(d) Any person or organization to whom we are required to make disclosure to (i) in accordance with the requirements of applicable laws, court orders, administrative policies or regulations, guidelines or directives, (ii) orders given or issued by any regulatory, governmental, tax, law enforcement, other authorities, self-regulatory or industry bodies in or outside Hong Kong, (iii) in connection with any legal proceedings or (iv) for establishing exercising or defending legal rights in Hong Kong;
(e) Any person, organization or entity for the purpose of conducting due diligence in connection with our business, merger, acquisition or transfer of business;
(f) Any person, organization, entity or authority to facilitate identification of an individual involved in a life threatening or emergency situation; or
(g) Any agent, contractor or third party service provider who provides operation, research, sale, data analysis and processing, computer technology, telecommunication, telemarketing, payment or other services in connection with our business operation, provision of our goods and/or services and Membership management and operation.
Fairwood shall not keep your Data longer than is necessary for fulfilment of the purposes specified above for which they are, or are to be, used.
Data provided by you is retained if the purpose for which the Data was collected still exists, it is so required by law, statute or regulation, or it is in the public interest.
You are entitled to check whether we hold Data about you and to access any such Data, and if applicable, to require us to correct any inaccurate Data or update it. If you wish to access, correct or update your Data, please email email@example.com or write to 2/F, TRP Commercial Centre, 18 Tanner Road, North Point, Hong Kong marked to the attention Customer Service Department or via the Fairwood App and/or Sites (for change of your name, gender, address and/or password under the Membership only). We will endeavour to respond within 7 working days of your complete request.
If you wish to withdraw from Membership and/or request for removal or deletion of your Data, you may send your instruction/request together with your name (registered one, if applicable), contact telephone number (registered one, if applicable) and email address (registered one, if applicable) via email to us at firstname.lastname@example.org or write to 2/F, TRP Commercial Centre, 18 Tanner Road, North Point, Hong Kong marked up the attention Customer Service Department. Upon request of your instruction/request, we shall remove or delete your Data within 7 working days from the date of receipt of complete instruction/request.
We are not obliged to check or verify your age and assume that you are the age of 18 or above. If you are under the age of 18 or do not have the ability to enter into a contract, you should not provide any Data on the Fairwood App and/or Sites without prior consent from your parents/guardians. Parents/guardians are advised to monitor their children/minors when they are online.